Exchange Server Support

Exchange Server is a server-side application which offers data to a client-side collective application platform. It is one of the many professional Exchange Server products that is used by both commercial and domestic users. Exchanges primary functions consist of E-mail, Calendars, Contacts and Tasks; all of which are part of the Software that a lot of business users are accustomed to, but also works just as well on other Mac and PC applications.

Exchange Server Versions and Support

Is your Exchange Server 2007 running optimally? Are you running out of mailbox space? Need your information store moved? Let us analyze and fix any issues before they become huge problems!

Is your Exchange Server 2010 running optimally? Are you running out of mailbox space? Need your information store moved? Let us analyze and fix any issues before they become huge problems!

Is your Exchange Server 2013 running optimally? Are you running out of mailbox space? Need your information store moved? Let us analyze and fix any issues before they become huge problems!

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Common Problems with Exchange Server

We are one of the leading providers in Exchange Server Support. More businesses are looking to us for Exchange Server Support and Installation.

Users Cannot Access Server

If you users can not access your Exchange system, but your system and Exchange services are running, there are several possible explanations. The first thing to check is that your network is responding properly. If users do have lost network connectivity, you will need to check their overall connectivity status, connectivity to other servers on the same switch as the Exchange server.

SMTP Service Keeps Crashing

If you SMTP service keeps crashing, the first thing you should do is to empty your mail queues, then restart the service. Many times a corrupt piece of mail will cause the service to crash when it attempts to process it.

Some Users Passphrase Are Rejected

If a users passphrase contains a special ASCII character (such as ½), they will not be able to access IMAP. Passwords must contain only standard characters and symbols to access IMAP.

Mail is Not Being Delivered

If you have one (or more) distribution lists that are not receiving mail that is being sent to them, you need to check that the group type in Active Directory has not been changed from the group type Distribution to the group type Security.

Mails Stuck in Queue

If your outgoing mail is not being delivered, and is stuck in your queue, the first corrective action you should take is to restart your SMTP service. If this does not work, you should check your DNS resolution.

User’s Account Was Mistakenly Deleted

If a users account has been deleted from Active Directory, their association to their mailbox is deleted. Normally, you can just right click the mailbox in Exchange System Manager and reconnect the mailbox to a new account.

Exploring More Exchange Server Issues

Exchange Server is designed for e-mail-based communications of a business. A business with an Exchange Server may encounter a few common problems based on the version that is installed. Review a list of some common issues to know where to begin troubleshooting efforts.

Problems at a Glance !

Unable to Mount Exchange Database.
An SMTP protocol error occurred.
Information Store Service Failing to Start.
Unable to bind destination server in DNS.
Unable to open the message for delivery.
Managed Folders in Exchange Server 2007.
Users Not Able to Send and Receive Emails.
Unable to configure the Exchange Recovery.
Remote Users Not Able to Connect to Server.
The remote server did not respond to connection attempt.

Solution at its Best !

Check the anti-virus the server houses.
Use the queue viewer to check the queue.
Availability of Non Delivery Report for senders.
Use the exchange system manager to check the queue.
Utilize the NSLOOKUP to ensure that the resolution is proper.
Verify the properties of Routing Group are properly configured.
Check if the Sending server’s IP is properly configured on the list.
Verify errors on the system logs of the Exchange 2007/2010 target.
Check the connector type used for the internet- DNS or Smart Host.
Check the information for the queue where the mail is being blocked.

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